Frequently Asked Questions

Frequently Asked Questions

Don’t see your question listed here? Feel free to contact us here.

You can sign up for the Wholesale Program by emailing wholesale@blackgirlsunscreen.com.

Please check to see if your account has been approved and if not then please give us 24hrs to approve your account. 

 

If your account has been approved already, please try a password reset. If that does not work please email wholesale@blackgirlsunscreen.com

Please send an email to wholesale@blackgirlsunscreen.com for a manual password reset. 

Please send an email to wholesale@blackgirlsunscreen.com immediately. We cannot guarantee we will update in time, but we will do our best to make updates. Please also update your shipping address under My Account.

Please allow us 24-48hrs to ship out your order. If your order hasn’t shipped in 3 days please send an email to wholesale@blackgirlsunscreen.com

Please send a picture of your package with details to wholesale@blackgirlsunscreen.com at your earliest convenience!

Yes! We ship wholesale internationally via Fedex. 

Orders will ship in 24-48hrs on weekdays, please allow an additional day for weekend orders. 

The shipping cost is calculated based on order size and region. The shipping cost will populate based on the shipping address entered. If the shipping cost appears to be unusual please send an email to wholesale@blackgirlsunscreen.com



At this time we are unable to ship sprays internationally via Fedex. If you have a mail forwarder in the United States we are able ship the sprays domestically.

You should receive tracking and updates on your order via email. If you do not receive the emails please email wholesale@blackgirlsunscreen.com.

Yes! Please go to “My Account”, choose “Orders”, and from there you should be able to view and download invoices.

Please confirm the tracking number on the carrier site (Fedex or USPS) to confirm the carrier is not experiencing any delays or mis shipments. 

If there is no issue with the carrier, please reach out to wholesale@blackgirlsunscreen.com

The Wholesale Program offers competitive pricing as well as promotions frequently. Please login into the site and check your email for the latest promotions!

Please make sure you are fulfilling the criteria of the promotion (ex: ordering 75 units or more).

 

Please go to “My Account” under “My Coupons” and check if the promotion is an option to add to your cart. 

If not available please email wholesale@blackgirlsunscreen.com.

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